Shipping policy

Shipping Policy

Order Processing

All UP Apparel products are made to order. Once your order is placed, it enters production before being shipped.

A majority of Production typically takes 6-7 business days, although this may vary during busy periods, holidays, or promotional events. Some garments are sourced from the USA and will take 10-13 working days.

The following garments are sourced in the USA- Oversized t-shirts, Skull t-shirts, Premium heavyweight t-shirts, UP Mug

You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has been dispatched.

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Shipping Times

Estimated delivery times:

United Kingdom

Standard Shipping: 2–5 business days after dispatch

Europe

Standard Shipping: 5–10 business days after dispatch

International

Standard Shipping: 7–15 business days after dispatch

Please note that these delivery times are estimates and are not guaranteed.

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Shipping Costs

Shipping costs are calculated at checkout based on the destination and order size.

Any applicable shipping charges will be displayed before you complete your purchase.

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Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email where available.

Please allow up to 48 hours for tracking information to update after dispatch.

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Delays

While we aim to deliver all orders within the estimated timeframes, delays can occasionally occur due to:

High order volumes

Courier service disruptions

Adverse weather conditions

Customs processing for international orders

Public holidays

UP Apparel is not responsible for delays caused by third-party shipping carriers.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already entered production or been dispatched, we may be unable to amend the delivery details.

Additional shipping charges may apply if an order needs to be resent.

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Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us at team@upapparel.co.uk within 14 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund.

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Customs & Import Duties

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

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If you have any questions regarding shipping or your order, please contact:

UP Apparel

Email: team@upapparel.co.uk